Retail
Telecoms
Healthcare
Travel & Entertainment
Financial
Business to Business

Retail

Consumers today expect a complete loyalty experience across all channels.

Our services, solutions and approach promote agile decision making by delivering the complete loyalty experience with a seamless and differentiating solution for omni-channel management, merchandising, fulfilment, supply chain, and more. This enables retailers to gain insight, operate with unrivalled responsiveness, exceed consumer expectations, and build enduring loyalty – in other words, to become a ‘Retailer of Choice’.

Click ‘Learn More’ for the latest video on ‘The Telegraph’ Retail business report.

Learn More

retail

Telecommunications

Mobile phones have become a must-have item of the modern world.

Although there has been solid growth in the number of mobile connections this has not translated into growth through the retail channel. Advances in product design and technology have driven consumer demand, but rather than see increased sales, industry operators have faced a very difficult trading environment. Mounting competition between operators has led to shrinking profit margins and declines in the average price of phones. Trends in real personal disposable income and consumer sentiment have also played their part in limiting revenue.

Learn More

telecom

Healthcare

Provision of healthcare services is a key issue for Governments, Employers and Citizens around the world.

Treatments continue to develop, improving the outcome for millions of people but at an additional cost to the funder. People are living longer, increasing the demand for services for the elderly. Regulation is changing the face of the industry in an attempt to improve services but at the same time, contain costs.

Learn More

healthcare

Travel & Entertainment

The travel industry was a modern day pioneer in the field of loyalty with the launch of the first ‘frequent flyer’ programme in 1971.

Whilst loyalty schemes can be traced back to the eighteenth century, mass market loyalty came of age in the travel industry. Frequent flyer programmes are still with us and whilst they have been tinkered with and somewhat watered down to cut costs, they are still a very effective driver of loyalty.

Learn More

travel

Financial

LCUK has enjoyed a very successful relationship with the Financial Services industry working with clients from all around the world as can be seen from a selection of our customers below.

It has worked with many Banks, advising them and helping them to implement the most comprehensive approaches to loyalty. This has extended to the participation of the merchants where the payment instruments are used. The natural relationship between the seller of goods and services, the Bank and the consumer has been exploited for the benefit of all parties.

Learn More

finance

Business to Business

LCUK works with a range of organisations including businesses wishing to attract, retain and grow customer relationships within significant B2B markets.

Business to Business relationships are very different from B2C; for example, the decision to purchase is usually a more formal and structured process which can lead to annual or multi-year supply contracts. As such the consumer rules of loyalty do not apply. LCUK has worked with a number of clients in this space, helping them to learn and adopt strategies that deliver the core principles of loyalty for a B2B world.

Learn More

b2b

Loyalty
Consulting UK

We focus on the provision of customer loyalty advisory services across all industries and for an extensive range of companies across four continents.

“We are passionate about customers and committed to the development and delivery of innovative customer loyalty solutions and strategies for our clients.” Mark Bergdahl, Managing Director

Our services range from something as simple as a facilitated workshop, helping a client to focus on the most effective steps toward better customer management, through to the implementation of a complex multi partner coalition loyalty scheme; developing the vision, the strategy, supplying the technology and operating a full managed service.
We can do it all.

Our experience allows us to ask the right questions of the right people, arriving at critical insights early on in a consulting engagement. This invariably means we are quick to identify winning strategies that form a hypothesis that we will seek to model, validate, pilot and implement. We are not just consultants, we deliver full service for the operation of simple and complex loyalty schemes. We concentrate our skills and knowledge to realise the business goals of our clients and as such we are very often retained to oversee operational and scheme development post launch.

Learn More

Latest NewsAll News
knowing
21/09 2016
Using Emotional Drivers in Conjunction with a Customer Loyalty Scheme The ideology of creating loyal customers, based on a quality service and behavioural based rewards has long been the subject of much research and...
We've worked withAll Clients
Get in touch

Get in touch:+44 (0)1904 567999|info@loyaltyconsulting.co.uk
Find us on