We focus on the provision of customer loyalty advisory services across all industries and for an extensive range of companies across four continents.
“We are passionate about customers and committed to the development and delivery of innovative customer loyalty solutions and strategies for our clients.” Mark Bergdahl, Managing Director
Our services range from something as simple as a facilitated workshop, helping a client to focus on the most effective steps toward better customer management, through to the implementation of a complex multi partner coalition loyalty scheme; developing the vision, the strategy, supplying the technology and operating a full managed service.
We can do it all.
Our experience allows us to ask the right questions of the right people, arriving at critical insights early on in a consulting engagement. This invariably means we are quick to identify winning strategies that form a hypothesis that we will seek to model, validate, pilot and implement. We are not just consultants, we deliver full service for the operation of simple and complex loyalty schemes. We concentrate our skills and knowledge to realise the business goals of our clients and as such we are very often retained to oversee operational and scheme development post launch.