About Us
About Us
Formed in 2003, Loyalty Consulting UK specialises in the provision of professional loyalty related consulting services. The practice was formed and is headed by Mark Bergdahl who has over 20 years of sales and marketing experience within Financial Services organisations around the world implementing customer facing systems and processes.
At Loyalty Consulting UK, Mark has built a team of consultants positioning the company to be able to address the broadest range of services, from strategy through to operations, specifically focussed on loyalty requirements within the Financial Services industry.
Unlike a number of consulting practices, we also focus our talent on helping our customer to realise the benefits that we are confident will flow from our recommendations. We are proud of the fact that many customers retain our services to help them develop the loyalty strategy long after any systems or organisational implementation, proof that we live with our recommendations and achieve true ‘trusted advisor’ status.
- We are dedicated to the values of ‘customer first’
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We aim to get you closer to your customer and therefore deliver more value from them. We believe in making judgements from a firm understanding of analysis rather than grasping at assertions.
- We don’t have a one size fits all solution
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Many consultancies have a framework or tick box mentality; we have adopted a pragmatic approach that allows us to have the greatest impact within the many organisations and different business cultures that we encounter.
- Honesty and integrity
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We will give opinions that you may well not want to hear and not just offer viewpoints that serve to deepen our engagement.
- Mentoring and collaboration
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Our drive, enthusiasm and passion are central to the delivery of projects. Our consultants strive to collaborate and mentor our client’s team to adopt a true customer focus that is vital for the project’s success long after we have concluded an assignment.
