Consulting Services
Customer Support Operations
How should your organisation respond to customer service requests in respect of the loyalty solution you have/or intend to launch?
- What is my loyalty balance?
- Please tell me how the scheme works?
- How do I get my rewards?
These are just some of the more popular service requests you are likely to receive. However with the launch of any loyalty scheme it is highly likely that you will receive numerous customer queries to which the appropriate responses have not yet been considered; these may include comments such as:
- I would like to transfer some of my rewards to another member of your scheme?
- Can I donate my reward points to charity?
- I am missing some rewards?
With years of operational experience Loyalty Consulting UK can ensure that you have appropriate organisational responses to every possible customer enquiry. Our consultants will leave your organisation fully prepared for all scenarios including worst case incidents such as errors in customer point balances which can potentially lead to a lack of customer goodwill and negative PR.
